At Leni Docs, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refunds and return policy.
Returns
- You may request a return within 14 days of receiving your order.
- Items must be returned in their original condition, unused, and in the original packaging.
- To initiate a return, please contact us at [email protected] with your order details.
- Customers are responsible for return shipping costs unless the product was received damaged or incorrect.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days and will be issued through the same method as your payment (Cash on Delivery refunds will be coordinated through direct arrangements with our support team).
- Shipping charges, if applicable, are non-refundable.
Exchanges
- If you received a defective or incorrect item, please contact us within 7 days of delivery, and we will arrange a replacement at no additional cost.
Non-Returnable Items
Certain items, such as personalized or final-sale products, may not be eligible for return or refund. This will be clearly stated on the product page before purchase.
Contact Us
For any return or refund inquiries, please reach out to us at [email protected].